Dexcom ONE Retail Pharmacy Support

Dexcom empowers people to manage their diabetes with innovative technology.

All you need to know to get your customers up and running with the Dexcom ONE real-time Continuous Glucose Monitoring (rtCGM) system.

Ordering and dispensing

What products are available?

Item Description GTIN PIP
STS-DO-001 Dexcom ONE

Sensor 1PK
00386270001825 421-4714
STS-DO-003 Dexcom ONE

Sensor 3PK
00386270001832 421-4722
STT-DO-001 Dexcom ONE

00386270001801 421-4730
STP-DO-103 Dexcom ONE CGM

system kit –

1x sensor 1pk

and 1 x transmitter
00386270000682 421-4706

The customer’s transmitter requires changing after 3 months.

You can help to reduce packaging and waste by filling prescriptions with boxes of 3 sensors in place of single sensors. 1 x box of three sensors (421-4722) is equivalent to 3 x single sensors (421-4714).

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What is real-time CGM?

rtCGM provides a more complete picture of glucose levels, compared to what you can obtain from a blood glucose meter (BGM). More frequent access to glucose insights, compared to BGM, leads to more effective diabetes management for you and your customers.1,2 All without finger pricks* or scanning.

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How does rtCGM compare with flash?

rtCGM is associated with greater time in range and less hypoglycaemia than intermittent scanning (isCGM) devices.‡,3

Discover the key differences between rtCGM and flash or isCGM systems.

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Getting people with diabetes started on Dexcom

Find advice and tips on helping your customers get up and running with Dexcom ONE.

The Dexcom ONE on-boarding process is designed to be as simple as possible, empowering people with diabetes to self-start at home. This video covers the self-start process and how you can help support this.

You can find further guidance and on-boarding resources to download and give to your customers in our clinic resources library.

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Training Resources

Training Resources

Discover our extensive diabetes education resources and clinical evidence for healthcare professionals.



Find frequently asked questions for pharmacy.

Contact us

Contact us

Email our specialist pharmacy support team

* If your glucose alerts and readings from Dexcom ONE do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

† For a list of compatible smart devices, please visit

‡ Results obtained with an rtCGM system similar to Dexcom ONE.

1 Puhr S, et al. Diabetes Technol Ther 2019;21(4):155-8.

2 Šoupal J, et al. Diabetes Care 2020;43(1):37-43.

3 Hásková, A, et al. Diabetes care. 2020;43(11):2744-2750.